Attainium's Business Continuity NewsBriefs
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It used to be said that if you make a customer/client happy she’ll tell a friend, make her mad and she’ll tell 10 friends. Well, today unhappy people can tell tens of thousands via the Internet and damage your business reputation in no time at all. If this happened to you, would you have the ability to manage your online reputation? Yes, you could hire an online reputation management company (and sometimes you might not have another choice if the damage is bad enough), but there are some steps you can take yourself to monitor and mend your reputation. This issue provides some good ideas to try.
September 2015 is the 12th annual National Preparedness Month and a good time to determine if you are ready for the various disasters or disruptions that could occur. The theme this year is "Don’t Wait. Communicate. Make Your Emergency Plan Today," and it is great advice. Ready.gov is urging everyone to make a plan including having an up-to-date contact list for everyone in your organization and establishing alternate methods of communication in case traditional methods are unavailable. And remember preparedness at home as well.
Some organizations seem to think that business continuity planning is asking for trouble... look for what might happen and it will. After all, "nothing has ever happened in all the years we have been in business." But, as the Bob Dylan song says, " The Times They Are A-Changin." We have seen too many disasters and disruptions not to be wary that these things can also happen to us. So, if you have been slow to start this planning project or just have not kept things up to date, this issue should be helpful to you and your team as you build or refine your plan.
If you have not gotten serious yet about preparing your organization for a cyber attack, now is the time. A recent survey from Juniper Research suggests that cyber-crime may cost businesses more than $2 trillion in the next five years, citing the increasing professionalism of cyber crime. This issue provides insight on what is happening in cyber security and how you might prepare to respond to attacks. Talk with your team about policies and procedures you might put in place to protect your assets.
Over the years, we have talked about the importance of getting management buy-in for business continuity plans. Once again, we have collected some articles that can help you attain the buy-in you need as you develop and refine your plans. In addition, some of the needs of the C-suite have changed and so does how you sell to the modern C-suite. Also, once the senior execs are on board, you do need to get middle management engaged and supportive.
According to OSHA, murders in the workplace are the leading killer of female employees and the second-leading killer of males. But workplace violence is not limited to murders. This issue discusses the many faces of workplace violence and what steps you can take to prevent violence and how to recognize the potential for such violence. Is your team working on a workplace violence plan? This should be part of your business continuity efforts.
Testing and Training
July 22, 2015 - Most of us make a resolution every year to exercise more, buy a membership in a gym, then get too busy to follow through. But do not let this be your approach to exercising your business continuity plans because the future of your organization -- not to mention the safety of your employees -- could rest on those exercises getting done regularly. When was the last time you tested your plan? Has it been a while? Well, read on and start planning your next tabletop exercise.