Attainium's Business Continuity NewsBriefs
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Crisis communication has been an important topic for a dozen years or more, yet we still see companies/organizations failing to follow the basic rules for communicating in a crisis. They either don’t make plans or they fail to carry them out. You simply cannot plan for or respond to a crisis once you’re in it; you must have done this work prior to its onset so you can hit the ground running. Have you factored in the effect of social media on your crisis response? Who are your spokespeople? If you can’t answer these questions, and your crisis communication plan is a work in progress, read on.
Attendee and employee safety and information security may be the most important concerns you have for every meeting/conference you sponsor, but there are hundreds of other details to consider as well. There’s no doubt you have a plan to cover all these concerns, but this issue might provide some additional information you can use to tweak your current plan.
According to the latest Verizon Data Breach report, 85 percent of organizations breached did not realize they had been compromised, sometimes for weeks or months. Often they only found out when alerted by a third party. So cyber-hackers can be at work in compromised networks -- as we have seen in many recent situations -- for weeks or months. The question, then, is what do you do once you find out your data has been compromised? This issue provides the answers.
Since October is National Fire Prevention Month, we will take a look at mitigating, preparing for and staying safe in a fire. According to the Bureau of Labor Statistics fires and explosions accounted for 109 fatalities in the workplace in 2010, and, even though that is only 4% of workplace fatalities, many of them are avoidable. If your fire preparedness plan is not up-to-date, these articles can help you improve on it.
Last week, we observed the 14th anniversary of 9/11 and once again we relived the then-unbelievable acts that occurred on that day in history. In 2015, the face of terrorism has changed in many ways. This week we look at some of the forms of terrorism with which we now have to deal. Have you changed your plan to take into account the changes of the past 14 years?
Your employees, which are a critical resource, also can become a source of difficult problems if you’re not careful. What they say and do online, how well they protect their passwords, and how they act with other employees can cause you trouble when you least expect it. So how do you handle these potential difficulties? If you haven’t addressed these issues in your plan, check out this issue, which can help you develop or refine policies to prevent future problems.
It used to be said that if you make a customer/client happy she’ll tell a friend, make her mad and she’ll tell 10 friends. Well, today unhappy people can tell tens of thousands via the Internet and damage your business reputation in no time at all. If this happened to you, would you have the ability to manage your online reputation? Yes, you could hire an online reputation management company (and sometimes you might not have another choice if the damage is bad enough), but there are some steps you can take yourself to monitor and mend your reputation. This issue provides some good ideas to try.
September 2015 is the 12th annual National Preparedness Month and a good time to determine if you are ready for the various disasters or disruptions that could occur. The theme this year is "Don’t Wait. Communicate. Make Your Emergency Plan Today," and it is great advice. Ready.gov is urging everyone to make a plan including having an up-to-date contact list for everyone in your organization and establishing alternate methods of communication in case traditional methods are unavailable. And remember preparedness at home as well.
Some organizations seem to think that business continuity planning is asking for trouble... look for what might happen and it will. After all, "nothing has ever happened in all the years we have been in business." But, as the Bob Dylan song says, " The Times They Are A-Changin." We have seen too many disasters and disruptions not to be wary that these things can also happen to us. So, if you have been slow to start this planning project or just have not kept things up to date, this issue should be helpful to you and your team as you build or refine your plan.
If you have not gotten serious yet about preparing your organization for a cyber attack, now is the time. A recent survey from Juniper Research suggests that cyber-crime may cost businesses more than $2 trillion in the next five years, citing the increasing professionalism of cyber crime. This issue provides insight on what is happening in cyber security and how you might prepare to respond to attacks. Talk with your team about policies and procedures you might put in place to protect your assets.
Over the years, we have talked about the importance of getting management buy-in for business continuity plans. Once again, we have collected some articles that can help you attain the buy-in you need as you develop and refine your plans. In addition, some of the needs of the C-suite have changed and so does how you sell to the modern C-suite. Also, once the senior execs are on board, you do need to get middle management engaged and supportive.